An eSIM may stop working after a factory reset because the profile was erased, the restored phone has not enabled the line or mobile-data settings returned to defaults.
The first question is whether the eSIM still appears in Cellular, SIM Manager or Mobile Network settings. A missing profile and an installed-but-offline profile require different solutions.
NoveSIM QR codes may not support unlimited reinstallations, so do not scan repeatedly without checking the order instructions.
Quick answer: If the profile remains installed, enable it, select it for mobile data and restore Data Roaming. If it is missing, keep the activation details private and contact the issuing provider before attempting another installation.
Confirm the phone on the compatibility list, review activation-code guidance and contact NoveSIM Support before destructive steps.
If the Profile Is Still Present
- Switch on the eSIM line.
- Select it for Mobile Data.
- Enable Data Roaming on the travel line.
- Disable automatic data switching.
- Leave network selection on Automatic and use data.esim only if manual APN entry is required.
If the Profile Is Missing
Do not assume the original QR code is reusable. Provide the order number, exact model and reset details to the issuer. Do not publish or forward activation credentials.
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FAQ
Does a factory reset always erase an eSIM?
No. The result depends on the device and reset option selected.
Can I reuse the QR code?
Do not assume so. Check the provider’s instructions or contact support.
Why is the profile visible but offline?
Reset settings may have disabled the line, roaming or its selection for mobile data.
Should I reset the phone again?
No. Diagnose the profile state and settings first.
Final Recommendation
Separate a missing profile from a settings problem. Restore only reversible settings when the profile remains, and contact the issuer before attempting reinstallation.
