A 5G icon confirms a radio connection type, not a guaranteed download speed.
Congestion, weak signal quality, fair-use limits, VPN routing, server performance or the selected partner network can still slow data.
Keep the installed eSIM in place; deleting it does not improve network capacity and may prevent reinstallation.
Quick answer: Test with Wi-Fi off in two locations, pause VPN and hotspot use, check remaining high-speed data and compare a normal webpage with a speed test. Then toggle airplane mode before changing network selection.
Check whether the problem is local
Move away from dense indoor areas and compare another time or location. High signal bars do not reveal congestion or backhaul limits.
Rule out plan and device limits
Check fair-use status, hotspot consumption and whether the device supports the local 5G bands. Use the compatibility list and slow-data guidance.
Refresh safely
Toggle airplane mode and leave network selection automatic initially. Review APN settings and contact NoveSIM Support with location and test results.
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FAQ
Does 5G guarantee high speed?
No; speed depends on signal, congestion, plan and network capacity.
Can VPN reduce speed?
Yes, depending on routing, server distance and load.
Should I force another network?
Start with Automatic and change only as a targeted troubleshooting step.
Should I delete the eSIM?
No, keep it installed for diagnosis.
Final Recommendation
Separate location congestion from plan or device limits.
Test without VPN, hotspot and Wi-Fi.
Preserve the profile and give support precise test details.
