Privacy Policy

1. Introduction

Quinta JSC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you use our eSIM services, website, and related applications (collectively, the “Services”).

This includes information related to your eSIM activation, device identification, and data usage logs required to ensure proper service delivery and prevent fraudulent activity.

2. Information We Collect

• Personal Information: When you purchase or use our Services, we may collect personal details such as your name, address, phone number, email address, payment information, and order identifiers related to your eSIM (activation code, ICCID, or IMEI if applicable).
• Device and Usage Information: We may collect information about your device, including IP address, device type, operating system, browser type, and usage data such as access times, pages viewed, and the referring website. We may also log the time and date of eSIM activation and network usage for fraud prevention and customer support purposes.

3. How We Use Your Information

We use your information to:

• Provide and Manage Services: To process transactions, deliver and activate eSIM profiles, and ensure functionality.
• Communicate: To send administrative information, respond to inquiries, and provide customer support.
• Improve Services: To analyze usage and enhance the performance of our Services.
• Security and Fraud Prevention: To protect against unauthorized access, fraudulent transactions, or misuse of eSIMs.
• Legal Compliance: To comply with applicable laws and regulatory requirements for telecommunications services.

4. Legal Bases for Processing

We process your personal information based on:

• Consent: When you have given explicit consent for specific purposes, including the immediate digital delivery of your eSIM.
• Contractual Necessity: To fulfill our contractual obligations to you.
• Legal Obligations: To comply with applicable laws and regulations.
• Legitimate Interests: To pursue our legitimate business interests, including fraud prevention and dispute resolution.

5. Sharing Your Information

We may share your information with:

• Service Providers: Third-party vendors (e.g., telecom carriers, payment processors) assisting in providing our Services.
• Legal Authorities: When required by law or to prevent or investigate suspected fraud.
• Business Transfers: In connection with mergers, acquisitions, or asset sales.

6. Data Security

We implement technical and organizational measures to protect your personal information against unauthorized access, loss, or destruction.

All transaction data is encrypted, and sensitive identifiers such as eSIM activation codes are stored securely and used only for legitimate service delivery.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy.

Data related to eSIM activations and usage logs may be retained for up to 12 months for fraud monitoring and verification in the event of disputes or chargebacks.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access: Request a copy of the personal information we hold about you.
• Rectification: Request correction of inaccurate or incomplete information.
• Erasure: Request deletion of your personal information, subject to certain conditions.
• Restriction: Request restriction of processing under specific circumstances.
• Data Portability: Request transfer of your data to another service provider.
• Objection: Object to processing based on legitimate interests or direct marketing.

Note: For eSIM activations, certain legal or technical requirements may limit deletion requests to ensure compliance and prevent fraud.

To exercise these rights, please contact us at [email protected]

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

10. International Data Transfers

Your information may be transferred to and processed in countries outside your jurisdiction. We ensure such transfers comply with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Quinta JSC

Sofia, 94 Tsaribrodska 94

[email protected]

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Effective as of: October 14, 2025