Resend My eSIM Email

If a previously delivered NoveSIM eSIM email has been deleted or cannot be found, check the account and filtered mail folders before requesting another copy. The installation information may still be available without a new email.

This procedure applies when the order is known to exist. If payment was made but no order confirmation or eSIM was ever received, use the missing-order process instead of assuming that a resend alone will solve it.

The QR code and manual activation details are private credentials. Do not forward them to another traveller, upload a screenshot publicly or include them in an ordinary support message.

Quick answer: Search every mailbox folder, sign in to My Account with the purchase email and look for the order’s installation details. If they remain unavailable, contact NoveSIM with the order number and purchase email so the delivery can be verified.

Make sure you are checking the right email address

Use the address entered at checkout, not necessarily the address currently signed in on the phone. Search for NoveSIM, the destination and the order number in Inbox, Spam, Junk, Promotions, Deleted and All Mail.

If the address was typed incorrectly or you can no longer access it, read how an order-email correction is handled. Support may need to verify the order before information can be sent to a different address.

Look for the eSIM in My Account

Open NoveSIM My Account.
Sign in using the address connected to the purchase.
Review the available orders and identify the correct destination and purchase date.
Open the order and check for the QR code or manual installation information.
Display the credentials only on a trusted device and keep them out of screenshots shared publicly.

If the eSIM details are available, a resent message may not be necessary. Confirm the exact phone on the compatible-device list and follow the order-specific installation instructions.

When to contact support

Contact NoveSIM when the order is visible but the installation details cannot be accessed, the account cannot be matched to the purchase or the original message is unavailable in every folder. Use the official contact page rather than posting the order in a public channel.

Provide the purchaser’s name, purchase email, order number, destination and approximate transaction time. If you need to show a payment record, hide the card number and other sensitive information.

A resend is not a second eSIM

Receiving the same installation details again does not create a new plan or another activation. Do not scan the QR code on multiple phones unless the product terms explicitly permit that use.

If the eSIM is already installed on the intended phone, do not delete it merely because the email is missing. Installation credentials may be single-use, and removing the profile can create a different recovery problem.

If no original order can be found

When neither the mailbox nor My Account contains the purchase, return to the paid-but-no-eSIM checklist. Confirm whether the bank entry is pending or completed and whether an order number was created before requesting a resend.

Do not submit a replacement payment while the first transaction remains unresolved. Support needs the original purchase evidence, not a duplicate order.

FAQ

Can NoveSIM send my eSIM email again?

Support can investigate access to the delivery information after the order is verified. First check every mail folder and My Account, where the installation details may already be available.

Can I install without the original email?

Yes, if the verified QR code or manual activation details are available in the account or through official support. Keep those credentials private.

Does a resent QR code create another plan?

No. A repeated delivery of the same credentials does not create a second eSIM or additional data allowance.

Should I delete an installed eSIM before requesting the email?

No. Keep the profile installed unless NoveSIM support specifically instructs you to remove it.