Frequently Asked Questions

Frequently Asked Questions about NoveSIM. Discover clear and helpful answers about eSIM setup, activation, compatibility, and travel data plans — everything you need to stay connected in over 190 destinations worldwide.

 

General – Frequently Asked Questions

This section is part of our Frequently Asked Questions about NoveSIM eSIM plans.

An eSIM (embedded SIM) is a digital version of a traditional SIM card, built directly into your smartphone, tablet, or smartwatch.

It allows you to activate a mobile data plan instantly — without inserting or swapping any physical SIM cards.

Instead of waiting for a SIM delivery or visiting a store, you simply scan a QR code (sent to your email after purchase) and connect within minutes.

eSIM technology is supported by most major brands — including Apple, Samsung, Google, Huawei, and Motorola — and lets you manage multiple data plans on one device.

With NoveSIM, you can enjoy instant connectivity in over 190 countries, no roaming fees, and a completely digital travel experience.

NoveSIM works through eSIM (embedded SIM) technology, which allows you to connect to mobile networks without needing a physical SIM card.

Here’s how it works step by step:

1.Choose your plan — select your destination and data package directly on novesim.com.

2.Receive your eSIM instantly — after purchase, you’ll get a QR code by email.

3.Install your eSIM — scan the QR code or enter the activation details manually in your phone’s settings.

4.Connect automatically — once activated, your eSIM connects to a local partner network and provides high-speed mobile data.

With NoveSIM, you can stay online while traveling in 190+ countries without roaming fees or waiting for a physical SIM card.

NoveSIM provides data-only eSIM plans that work in over 190 countries worldwide.

This extensive coverage allows you to stay connected across major destinations including the USA, UK, Canada, Turkey, Thailand, Australia and more.

For a full and up-to-date list of supported countries and regions, please visit our Destinations  page.

Yes — at NoveSIM we take your security and privacy seriously.

Our eSIM profiles are provisioned in compliance with global standards (GSMA-certified) and use strong encryption to protect your data at all times.

Because the eSIM is embedded in your device’s hardware rather than being a removable card, it’s far less vulnerable to physical theft or tampering.

We also ensure:

•Remote activation and deactivation of eSIM profiles — so if your device is lost or stolen, your eSIM plan can be locked down immediately.

•No manual swapping of SIM cards required — this reduces the risk of SIM-cloning and SIM-swapping attacks.

•A strict privacy policy — we collect only the data that’s necessary for providing service, and we never share your identity or usage details without your consent.

If you ever suspect unusual activity on your NoveSIM plan, please contact us immediately at [email protected] and we’ll assist you with security measures such as locking your profile or issuing a replacement.

Installation & Setup –Frequently Asked Questions

This section is part of our Frequently Asked Questions about NoveSIM eSIM plans.

Installing your NoveSIM eSIM on iPhone takes only a few minutes. Just follow these steps:

1.Open Settings → Cellular (or Mobile Data) → tap Add eSIM or Add Cellular Plan.

2.Choose Use QR Code and scan the QR code from your NoveSIM confirmation email.

3.When prompted, tap Add Cellular Plan to confirm the installation.

4.Once the eSIM is added, go to Settings → Cellular → NoveSIM eSIM and make sure Data Roaming is turned ON.

Your iPhone will automatically connect to the local network within a few minutes.

If it doesn’t, toggle Airplane Mode ON and OFF or restart your phone to refresh the signal.

For manual setup, you can also select Enter Details Manually and input the SM-DP+ address and Activation Code from your NoveSIM email.

Installing your NoveSIM eSIM on Android is quick and easy — just follow these steps:

1.Open Settings → Network & Internet → SIMs / Mobile Network.

2.Tap Add eSIM or Add mobile plan.

3.Choose Scan QR code and point your camera at the QR code from your NoveSIM email.

•Alternatively, tap Enter details manually and input the SM-DP+ address and Activation code provided.

4.Once the eSIM downloads, enable it and make sure Data Roaming is turned ON.

Your eSIM will connect within a few minutes. If it doesn’t, toggle Airplane Mode ON and OFF or restart your device to refresh the connection.

Learn more in the NoveSIM Frequently Asked Questions.

 

Yes — if your device doesn’t allow QR code scanning, you can install your NoveSIM eSIM manually using the activation details provided in your confirmation email.

Here’s how to do it:

1.Go to Settings → Mobile Data / Cellular → Add eSIM / Add Mobile Plan.

2.Select Enter details manually or Use activation code (the wording may vary by device).

3.Enter the SM-DP+ Address and Activation Code from your NoveSIM email.

4.Wait a few moments while your phone downloads the eSIM profile and connects to the network.

Once installed, make sure Data Roaming is ON, and your plan will start working immediately.

If you need help, please contact our support team at [email protected] — we’ll guide you through the process step by step.

You can install your NoveSIM eSIM anytime before or after traveling — whichever is more convenient for you.

Installation before your trip is usually recommended, because it allows you to complete setup while connected to Wi-Fi and ensures your eSIM is ready the moment you arrive.

Your data plan will only start counting once you enable Data Roaming and connect to a supported local network in your destination country.

So feel free to install the eSIM early, but activate it only when you land to make the most of your validity period.

Usage & Data – Frequently Asked Questions

This section is part of our Frequently Asked Questions about NoveSIM eSIM plans.

Activation is usually completed within a few minutes after you scan the QR code and install your NoveSIM profile.

In most cases, your eSIM connects to the network almost instantly — just make sure Data Roaming is turned ON in your phone’s settings.

On some devices, activation may take up to 5–10 minutes, depending on your internet connection and local network availability.

If your eSIM doesn’t connect right away, simply toggle Airplane Mode ON and OFF, or restart your device to refresh the signal.

Once activated, your NoveSIM plan is ready to use immediately, so you can go online the moment you land.

NoveSIM plans are data-only, which means you can’t make traditional phone calls or send SMS messages through mobile networks.

However, you can easily stay in touch using popular internet-based apps such as WhatsApp, Telegram, Viber, FaceTime, iMessage, Messenger, or Skype — all of which work perfectly with your NoveSIM data connection.

If you want to keep your regular phone number active for calls or texts, you can simply keep your physical SIM inserted and use it alongside your NoveSIM eSIM.

This information is part of our Frequently Asked Questions about NoveSIM eSIM plans.

To check your remaining data balance, go to your device’s mobile data settings and look for usage details under your NoveSIM eSIM profile.

Most smartphones show how much data each SIM has used in:

Settings → Mobile Data / Cellular → Data Usage (or Mobile Data Usage).

In addition, many devices display data consumption directly under the eSIM plan name, allowing you to track it in real time.

If your device doesn’t show this information, you can also check your balance by contacting our support team at [email protected] — we’ll gladly verify it for you.

You can find this information in our full Frequently Asked Questions section.

At the moment, NoveSIM plans cannot be topped up or extended once they expire.

Each eSIM data plan has a fixed validity period and data allowance, and when it’s used up or expired, it cannot be renewed.

However, you can easily purchase a new plan for the same country or region directly on our website.

Your new eSIM will be delivered instantly to your email — just scan the QR code to activate it and stay connected without interruption.

For convenience, you can also save your account details to make future purchases even faster.

Learn more in our full Frequently Asked Questions about NoveSIM and eSIM setup.

Devices & Compatibility – Frequently Asked Questions

This section is part of our Frequently Asked Questions about NoveSIM eSIM plans.

Most modern smartphones and tablets already support eSIM technology, including the latest models from Apple, Samsung, Google, Huawei, and Motorola.

To check if your device is eSIM compatible, simply:

1.Open your phone’s dialer.

2.Dial *#06# and look for an EID number on the screen.

•If you see an EID, your device supports eSIM.

•If not, your device may not be compatible.

For a full and regularly updated list of supported phones, please visit our Compatible Devices page.

Yes — NoveSIM works perfectly on most eSIM-enabled tablets, including popular models such as:

•Apple iPad Pro, iPad Air (3rd gen and later), and iPad mini (5th gen and later)

•Samsung Galaxy Tab S8, Tab S7, and newer models with eSIM support

•Microsoft Surface Pro X and selected Lenovo Yoga tablets

To check if your tablet supports eSIM, open the dial pad (if available) and dial *#06# — if an EID number appears, your device is compatible.

If the dialer isn’t available, you can also check under:

Settings → Cellular / Mobile Data → Add eSIM.

For a complete list of supported models, visit our Compatible Devices page.

This answer is part of our Frequently Asked Questions about NoveSIM eSIM plans.

In most cases, eSIMs cannot be transferred between devices once activated.

This is because each eSIM profile is digitally linked to your phone’s unique EID (Embedded Identification Number) for security reasons.

If you change or upgrade your device, you’ll need to purchase a new eSIM plan for the new phone or tablet.

However, if your previous eSIM has not yet been activated, you may be able to reinstall it on another compatible device by scanning the same QR code.

Before making the switch, always check your new device’s compatibility on our Compatible Devices page or contact our support team at [email protected] for assistance.

Yes — you can keep your regular physical SIM active while using your NoveSIM eSIM.

Most modern smartphones support dual SIM functionality, allowing you to use both your regular SIM (for calls and texts) and your NoveSIM eSIM (for data) at the same time.

To make sure your device uses the correct SIM:

1.Go to Settings → Mobile Data / Cellular.

2.Set NoveSIM eSIM as your default for mobile data.

3.(Optional) Turn off Data Roaming for your physical SIM to avoid extra charges from your local carrier.

This setup lets you keep your original phone number active for calls and messages while enjoying affordable NoveSIM data abroad.

You can find more details in the NoveSIM Frequently Asked Questions section.

Support & Troubleshooting – Frequently Asked Questions

This section is part of our Frequently Asked Questions about NoveSIM eSIM plans.

If you haven’t received your eSIM QR code within a few minutes after purchase, don’t worry — it’s usually an email delivery issue, not a system error.

Here’s what to do:

1.Check your spam or junk folder, as the email may have been filtered there.

2.Make sure you’re checking the same email address you used during checkout.

3.If you use Apple’s “Hide My Email” or private relay, it may block automated messages — in that case, update your account email or provide an alternative address.

If you still can’t find the QR code, please log into your NoveSIM account to verify your purchase details, or contact our support team at [email protected] — we’ll resend your QR code right away.

If your eSIM isn’t connecting to the network, don’t worry — it’s usually a simple settings issue. Follow these quick steps to get back online:

1.Make sure your eSIM plan is active and installed correctly on your device.

2.Go to Settings → Mobile Data / Cellular → Select NoveSIM eSIM, and ensure Data Roaming is ON.

3.Turn Airplane Mode ON for 10 seconds, then turn it OFF — this refreshes the network connection.

4.Restart your phone if the signal doesn’t appear right away.

If the problem continues, try manually selecting a network under:

Settings → Mobile Network → Network Operators → Choose Automatically (OFF) → Select a local carrier manually.

For detailed instructions and troubleshooting by device type, visit our Compatible Devices page or contact [email protected] — our support team will help you reconnect quickly.

This topic is also covered in our Frequently Asked Questions for NoveSIM users.

Because eSIMs are digital products delivered instantly after purchase, they are considered used once the QR code is issued.

However, if your eSIM has not been activated and you haven’t scanned or installed the QR code, we may be able to offer a refund or replacement, depending on the situation.

Please contact our support team at [email protected] with your order number and a short explanation.

Our team will review your request and respond promptly.

For more details, see our Refund Policy page.

You can reach our support team for assistance anytime via email at [email protected].

We aim to respond promptly and help you with any issue regarding your eSIM purchase, activation, or connectivity.

For faster support, please include your order number, device model, and a brief description of your issue when you email us.

This topic is also included in our Frequently Asked Questions about NoveSIM.

For more information about eSIM technology, you may also visit the Wikipedia page:

https://en.wikipedia.org/wiki/ESIM

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