APN Settings for a Canary Islands eSIM: iPhone and Android Setup

The correct APN settings allow your Canary Islands eSIM to access mobile internet through a supported network. In many cases, the APN is configured automatically during installation. However, manual setup may be necessary when the phone shows signal bars or a network name but websites and applications do not load.

For NoveSIM, the required Access Point Name is data.esim. The username and password should normally remain blank unless different information is specifically supplied with your plan.

Changing the APN is generally useful only when the eSIM is already installed and connected to a mobile network. If the phone shows No Service or cannot register on any network, check the travel line, Data Roaming and network selection before focusing on the APN.

Quick answer: Open the mobile network settings for your travel eSIM and enter data.esim in the APN field. Leave the username and password blank, save the configuration and select the new APN on Android. Then activate Airplane Mode for approximately 30 seconds and restart the phone if necessary.

What Is an APN?

APN stands for Access Point Name. It tells your phone how to connect the eSIM profile to the provider’s mobile data service.

The APN controls the route between:

• Your smartphone.
• The local partner mobile network.
• The travel eSIM provider’s data service.
• The public internet.

If the APN is missing or incorrect, the phone may connect to a network but still be unable to load mobile data.

Correct APN Settings for NoveSIM

APN Field	Required Value
Name	NoveSIM
APN	data.esim
Username	Leave blank
Password	Leave blank
Authentication Type	None or default
APN Type	Leave default unless instructed otherwise
Proxy	Leave blank
Port	Leave blank

Do not add spaces before or after data.esim. Enter the value exactly as shown.

When Should You Change the APN?

You should consider checking the APN when:

• The eSIM shows signal but mobile internet does not work.
• A local or partner network name appears but applications remain offline.
• Data Roaming is enabled but webpages do not load.
• The phone displays 4G or 5G without an active data connection.
• The eSIM worked previously but stopped after a settings change.
• The phone created an empty or incorrect APN automatically.

Do not change the APN unnecessarily when mobile data is already working correctly.

When the APN Is Probably Not the Problem

The APN cannot normally fix a phone that has not connected to a mobile network at all.

If you see No Service, Searching or Emergency Calls Only, first check:

• The travel eSIM is enabled.
• You have arrived in the covered destination.
• Data Roaming is enabled.
• Automatic network selection is active.
• The phone is unlocked.
• The plan is valid and active.
• You are in an area with usable coverage.

Once signal bars or a network name appear, the APN becomes a more relevant troubleshooting step.

Check the Essential eSIM Settings First

Setting	Recommended Configuration
Travel eSIM	Enabled
Preferred Mobile Data Line	NoveSIM or Travel
Data Roaming on Travel eSIM	Enabled
Primary SIM Data Roaming	Disabled
Automatic Data Switching	Disabled
APN	data.esim

The eSIM must be selected as the mobile data line before the APN can be used correctly.

How to Set the APN on iPhone

On some iPhones, the eSIM installs the APN automatically. The manual APN menu may not appear when the profile controls these settings.

When the menu is available:

1. Open Settings.
2. Select Cellular or Mobile Service.
3. Select the travel eSIM.
4. Select Cellular Data Network or Mobile Data Network.
5. Find the Cellular Data APN field.
6. Enter data.esim.
7. Leave the username blank.
8. Leave the password blank.
9. Return to the previous menu to save the change.

After entering the APN, turn Airplane Mode on for approximately 30 seconds, turn it off and test mobile data with WiFi disabled.

iPhone APN Settings Table

iPhone Section	Value
Cellular Data APN	data.esim
Cellular Data Username	Leave blank
Cellular Data Password	Leave blank
LTE Setup APN	data.esim if required
Personal Hotspot APN	data.esim if hotspot does not work

Do not enter additional values unless the support instructions specifically require them.

Why the APN Menu May Be Missing on iPhone

The Cellular Data Network menu may be unavailable when:

• The eSIM profile configures the APN automatically.
• The carrier bundle hides manual settings.
• The phone is managed by an employer or organisation.
• A configuration profile controls mobile network settings.
• The selected line does not allow manual APN editing.

If the APN menu is missing but data does not work, confirm that the correct eSIM is selected for Cellular Data and that Data Roaming is enabled.

How to Set the APN on Samsung

1. Open Settings.
2. Select Connections.
3. Select Mobile Networks.
4. Select Access Point Names.
5. Confirm that you are editing the travel eSIM.
6. Select Add.
7. Enter NoveSIM in the Name field.
8. Enter data.esim in the APN field.
9. Leave the username and password blank.
10. Open the menu and select Save.
11. Select the new NoveSIM APN.

Restart the phone after saving if the mobile data connection does not begin automatically.

Samsung APN Configuration

Samsung Field	Value
Name	NoveSIM
APN	data.esim
Proxy	Not set
Port	Not set
Username	Not set
Password	Not set
Authentication Type	None
APN Protocol	Default setting

How to Set the APN on Google Pixel

1. Open Settings.
2. Select Network & Internet.
3. Select SIMs.
4. Select the travel eSIM.
5. Select Access Point Names.
6. Select the plus icon to create a new APN.
7. Enter NoveSIM as the name.
8. Enter data.esim as the APN.
9. Leave the username and password blank.
10. Save the profile.
11. Select the new APN from the list.

Use Airplane Mode for 30 seconds after saving the new configuration.

How to Set the APN on Motorola

1. Open Settings.
2. Select Network & Internet.
3. Select Mobile Network or SIMs.
4. Select the travel eSIM.
5. Select Advanced when required.
6. Select Access Point Names.
7. Create a new APN.
8. Enter NoveSIM as the name.
9. Enter data.esim as the APN.
10. Save and select the new profile.

How to Set the APN on Xiaomi, Redmi or Poco

1. Open Settings.
2. Select SIM Cards & Mobile Networks.
3. Select the travel eSIM.
4. Select Access Point Names.
5. Select New APN.
6. Enter NoveSIM as the name.
7. Enter data.esim as the APN.
8. Leave the remaining fields unchanged.
9. Save the configuration.
10. Select the new APN.

The menu wording can vary between MIUI, HyperOS and regional software versions.

How to Set the APN on Other Android Phones

On Honor, OnePlus, Oppo, Sony and other Android devices, the APN is usually found under one of these menus:

• Mobile Network.
• SIM Management.
• Connections.
• Network & Internet.
• Cellular Network.

Use the search bar in Settings and search for Access Point Names or APN.

How to Save and Select the APN on Android

Creating an APN does not always activate it automatically. After entering the information:

1. Open the menu in the APN editor.
2. Select Save.
3. Return to the Access Point Names list.
4. Select the circle or radio button beside NoveSIM.
5. Confirm that data.esim appears as the active APN.
6. Use Airplane Mode for 30 seconds.
7. Restart the phone if necessary.

If the new APN is not selected, the phone may continue using an empty or incorrect profile.

What to Do If the APN Will Not Save

An Android phone may refuse to save the APN when:

• A required Name field is empty.
• The APN value contains spaces or unsupported characters.
• The profile is controlled automatically.
• The wrong SIM is selected.
• The phone has an active management policy.
• The software needs to be restarted.

Enter NoveSIM in the Name field and data.esim in the APN field, then leave optional fields unchanged.

What to Do If the APN Disappears

If a manually created APN disappears after saving:

• Confirm that you saved it before leaving the menu.
• Check that the correct eSIM is selected.
• Restart the phone.
• Return to the Access Point Names list.
• Create the APN again only if it is genuinely missing.
• Avoid resetting the entire mobile network configuration unnecessarily.

APN for Personal Hotspot

Some phones require the APN to be entered separately for hotspot or tethering.

On iPhone, when the Personal Hotspot APN field is available, use:

data.esim

On Android, hotspot usually uses the active mobile data APN automatically. If hotspot does not work:

• Confirm that mobile data works on the phone first.
• Check that NoveSIM is the selected APN.
• Restart the phone.
• Turn the hotspot off and on.
• Confirm that tethering is supported by the plan.

APN for LTE or 5G

The same APN is normally used regardless of whether the phone connects through LTE, 4G or 5G.

Use:

data.esim

You do not normally need a separate APN for 4G and 5G.

Does the APN Affect Mobile Speed?

An incorrect APN can prevent mobile data from working or create unstable connection behaviour. However, entering the correct APN does not guarantee a particular speed.

Speed still depends on:

• Signal strength.
• Local network congestion.
• Phone capabilities.
• Supported frequency bands.
• Location and terrain.
• The plan’s high-speed allowance.
• Background data use.

If the eSIM works but is slow, changing an already correct APN repeatedly is unlikely to help.

What to Do After Entering the APN

1. Confirm that the travel eSIM is enabled.
2. Select it as the preferred mobile data line.
3. Enable Data Roaming.
4. Disable automatic data switching.
5. Save and select the data.esim APN.
6. Turn Airplane Mode on for 30 seconds.
7. Turn Airplane Mode off.
8. Wait several minutes.
9. Turn WiFi off.
10. Open a new webpage to test mobile data.

Why WiFi Should Be Turned Off During Testing

When WiFi remains connected, the phone may continue using it even though the eSIM mobile data is not configured correctly.

To test the APN:

• Turn WiFi off temporarily.
• Check that a mobile network indicator appears.
• Open a browser.
• Visit a webpage you have not recently opened.
• Test maps or a messaging application.

Turn WiFi back on after confirming that mobile data works.

Why the Phone Shows Signal but No Internet

Signal bars confirm that the eSIM has registered on a mobile network, but they do not confirm that the data session is configured correctly.

Check:

• The travel eSIM is selected for mobile data.
• Data Roaming is enabled.
• The APN is data.esim.
• The new APN is selected on Android.
• The plan is active and has remaining data.
• Automatic data switching is disabled.

Why the APN May Reset Automatically

The phone or eSIM profile may replace manual settings when:

• The device restarts.
• The eSIM reconnects to a different network.
• A carrier configuration update is installed.
• The phone software is updated.
• The mobile network settings are reset.

If mobile data stops after an update, check whether data.esim is still present and selected.

Should You Reset the APN to Default?

Resetting APNs to default can help when several incorrect profiles have been created, but it should be used carefully.

After a reset:

• The phone may remove manually created APNs.
• The eSIM may recreate its automatic configuration.
• You may need to enter data.esim again.
• You must select the new APN after saving it.

Do not reset all network settings unless necessary because that can also remove saved WiFi networks and other configurations.

Do Not Delete the eSIM to Fix the APN

Deleting the eSIM is not required to change an APN. The APN is a mobile data setting inside the existing profile.

Some QR codes can only be installed once, so deleting the eSIM may prevent reinstallation.

Keep the profile installed and correct the following settings instead:

• Preferred mobile data line.
• Data Roaming.
• Automatic data switching.
• APN.
• Network registration.

Can You Keep Your Main SIM Active?

Yes. Your primary SIM can usually remain enabled while the NoveSIM profile provides mobile data.

Recommended dual-SIM configuration:

Service	Recommended SIM
Mobile Data	NoveSIM travel eSIM
Calls	Primary SIM when needed
SMS	Primary SIM
WhatsApp	Keep existing registered number
Data Roaming	Enabled only on travel eSIM

Your home operator may charge for traditional calls and SMS while roaming.

Will Changing the APN Affect WhatsApp?

Changing the APN does not change your WhatsApp number, conversations or account.

Once mobile data starts working, WhatsApp can use the travel eSIM connection while remaining registered to your existing telephone number.

NoveSIM plans are data-only, so they do not normally provide a new number for traditional calls or SMS.

Can the Same APN Work Across the Canary Islands?

Yes. The APN normally remains the same while you move between supported islands, including:

• Tenerife.
• Gran Canaria.
• Lanzarote.
• Fuerteventura.
• La Palma.
• La Gomera.
• El Hierro.

You do not need to create a new APN for each island.

What Information to Send to Support

If the eSIM still has no mobile internet after entering the correct APN, prepare:

• Your order number.
• Your exact phone model.
• Your current island and location.
• A screenshot of the installed eSIM.
• A screenshot showing the preferred mobile data line.
• A screenshot of Data Roaming.
• A screenshot of the APN settings.
• The displayed network name.
• Confirmation that WiFi was turned off during testing.
• Confirmation that Airplane Mode and a restart were tried.

Do not post your QR code publicly or send complete sensitive device identifiers through unsecured channels.

APN Troubleshooting Checklist

• Confirm that the eSIM is installed.
• Enable the travel line.
• Select it for mobile data.
• Enable Data Roaming.
• Disable automatic data switching.
• Enter data.esim exactly.
• Leave username and password blank.
• Save the APN.
• Select the new APN on Android.
• Use Airplane Mode for 30 seconds.
• Restart the phone if needed.
• Turn WiFi off and test mobile data.
• Do not delete the eSIM.

Related Articles

• eSIM Not Working in the Canary Islands
• Canary Islands eSIM Not Connecting
• Slow Internet with a Canary Islands eSIM
• How to Use an eSIM in the Canary Islands
• Canary Islands eSIM for Android

FAQ

What is the APN for a Canary Islands NoveSIM eSIM?

The APN is data.esim. Leave the username and password blank unless different details are specifically supplied.

Do I need to enter the APN manually?

Not always. The eSIM may configure it automatically. Enter it manually when the phone has signal but mobile internet does not work.

Why can I not see the APN menu on iPhone?

The eSIM or carrier profile may manage the settings automatically. Check that the travel eSIM is selected for Cellular Data and Data Roaming is enabled.

Why does my Android APN not work after I save it?

You may need to select the new APN from the list. Confirm that the circle beside NoveSIM is active, then use Airplane Mode for 30 seconds.

Should I enter data.esim in the Name field?

Enter NoveSIM in the Name field and data.esim in the APN field. The Name field is only a label.

Do I need a username and password?

No. Leave both fields blank unless your specific installation instructions provide different values.

Does the same APN work for 4G and 5G?

Yes. data.esim is normally used for both 4G and 5G connections.

What APN should I use for Personal Hotspot?

Use data.esim when the phone provides a separate Personal Hotspot APN field.

Should I delete and reinstall the eSIM if the APN is wrong?

No. Correct the APN inside the existing profile. Deleting the eSIM may prevent reinstallation because the QR code may be single-use.

What should I do after changing the APN?

Save and select it, use Airplane Mode for approximately 30 seconds, restart the phone if necessary and test with WiFi turned off.

Final Recommendation

For a NoveSIM Canary Islands eSIM, enter data.esim as the APN and leave the username and password blank. On Android, save the profile and make sure it is selected. On iPhone, enter the value in Cellular Data Network when the menu is available.

After updating the APN, confirm that the eSIM is selected for mobile data, enable Data Roaming and disable automatic data switching. Refresh the connection with Airplane Mode for approximately 30 seconds and avoid deleting the eSIM because the installation QR code may not be reusable.