Manual network selection is a diagnostic step for a Mauritius eSIM that will not register automatically. It is not the recommended everyday setting and it cannot grant access to networks outside the plan’s partner arrangements.
Use it only after confirming that the travel profile is on, assigned to mobile data and allowed to roam. A scan can show which networks the phone sees, but only an offered and authorised partner can accept registration.
NoveSIM travel plans are data-only. Test registration and data with the travel line, not by trying to place an ordinary call.
Quick answer: Leave network selection on Automatic first. If support or the diagnostic flow calls for a manual test, scan once, try only networks displayed by the phone, note each exact error, then restore Automatic so the device can change partners as conditions vary.
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When a Manual Scan Is Appropriate
- The eSIM is installed and enabled but remains on No Service.
- Data Roaming is on for the travel line.
- Airplane Mode and one restart did not restore registration.
- The plan still has validity and usable allowance.
- NoveSIM instructions or support recommend testing another available network.
If the phone already has signal but no internet, manual selection may not address the real layer. Start with the Mauritius symptom-led diagnostic to distinguish registration, data routing and performance.
Run a Controlled Test on iPhone
- Open Settings and Cellular or Mobile Service.
- Select the Mauritius travel line.
- Open Network Selection.
- Turn Automatic off and wait for the scan to finish.
- Try only a network shown in the resulting list.
- Allow time for registration and record the displayed outcome.
- After the test, turn Automatic back on.
Run a Controlled Test on Android
Android wording varies. Search Settings for “network operators” or open the Mauritius profile under SIM Manager, Mobile Network or Network & Internet.
- Disable Select automatically or the equivalent control.
- Wait without leaving the screen while the handset scans.
- Select one of the networks offered by the phone.
- Record whether registration succeeds, is forbidden or times out.
- Test cellular data with Wi-Fi off only after successful registration.
- Restore automatic selection when the diagnostic is complete.
The general Mauritius activation checklist should already have been completed before this later recovery step.
Interpret the Result Correctly
| Result | What it suggests | Next action |
|---|---|---|
| Registered and data works | Automatic selection did not choose a usable partner | Record the network and ask support whether to retain it temporarily |
| Registered but no data | Data-line, allowance or APN layer | Check routing and APN rather than scanning repeatedly |
| Forbidden or unable to register | The network is visible but not authorised | Try another offered network or return to Automatic |
| No networks found | Location, radio, device or broader service issue | Change location and collect evidence for support |
A visible network is not proof that the purchased plan can use it. Do not claim or assume access to every Mauritian operator. Partner availability depends on the specific plan and current arrangements.
Why Automatic Should Be the Normal Setting
Automatic selection lets the phone register with an available authorised network as coverage changes between buildings, coastal areas and inland roads. A manually pinned network can leave the handset disconnected after moving to another area.
Coverage and performance also depend on device bands, terrain and congestion. Read the Mauritius coverage guide instead of treating a successful scan as an island-wide guarantee.
What to Report if the Test Fails
- Exact phone model and software version
- Current location and whether the test is indoors
- Networks shown by the scan
- Exact registration message for each attempted network
- Whether signal appears and whether data works with Wi-Fi off
Send this evidence with the order number to NoveSIM Support. Keep the installed eSIM; deleting it does not improve network authorisation and may prevent reinstallation.
Related Articles
- Mauritius APN Settings
- Compare Networks for a Mauritius Itinerary
- Check Device and Plan Compatibility
FAQ
Which network should I select manually in Mauritius?
Try only networks displayed by the phone and authorised for the specific plan. Follow the order instructions or support guidance; there is no universal choice for every eSIM.
Does a visible network mean my plan can use it?
No. The phone can detect a network that refuses registration because it is not an authorised partner for that plan.
Should I leave manual selection enabled?
Normally no. Return to Automatic after the diagnostic unless NoveSIM Support gives a specific temporary instruction.
Final Recommendation
Use manual selection only after the basic line, roaming and registration checks have failed.
Test only offered networks, wait for each result and record the exact message instead of guessing.
Restore Automatic, preserve the eSIM and send the evidence to support when no authorised network accepts registration.